T&Cs

Thank you for using Go4me! These Terms of Service(“Terms”) govern your use of the Go4me services, including Go4me’s website,Go4me’s mobile applications, and any websites (or portions thereof) or mobileapplications that are operated by Go4me (collectively, the “Services”), and areentered into by you and Go4me United Kingdom

By using the Services, you agree to be bound bythese Terms and acknowledge and agree to the collection, use and disclosure ofyour personal information in accordance with Go4me’s Privacy Policy.

The Services comprise a platform that presents youwith a set of one or more retailer virtual storefronts from which you canselect goods for picking, packing, and delivery by individual personal shoppers(“Personal Shoppers”) to your location or, if available, for you to pick upin-store. In some cases, picking, packing, or delivery services may beperformed by third parties including a retailer or third party logisticsprovider (collectively, “Third Party Providers”).

Delivery may be conducted by each individualPersonal Shopper’s select method of transportation. You acknowledge thattransportation or logistics services are provided by third party independentcontractors who are not employed by Go4me.

When you use the Services to place an order forproducts, you authorize the purchase and delivery of those products from theretailers you select. Unless otherwise specified, you acknowledge and agreethat Go4me and the Personal Shopper are acting as your agents in picking,packing, and/or delivery of goods purchased by you. You agree that Go4me or theapplicable retailer will obtain a credit card authorization for your creditcard on file with Go4me to cover the cost of the goods you have purchased fromthe retailer and any separate Go4me fees, and your card will be charged for thegoods purchased by you and any applicable fees. Your card may be temporarilyauthorized for an amount greater than the total amount of the purchaseappearing in the original check out. This higher authorized amount will bedisclosed during the purchase process and is a temporary authorization chargeon your order, to deal with situations where your total purchase amount turnsout to be higher than the original amount due to special requests, added items,replacement items or weight adjustments.

You also acknowledge and agree that, except asexpressly provided for otherwise in these Terms or a separate agreement betweenyou and Go4me, Go4me does not form any employment or agency relationship withyou and does not hold title to any goods that you order through the Services.

Unless otherwise indicated, all prices and otheramounts are in the currency of the jurisdiction where the delivery takes place.

Occasionally there may be information on theServices that contains typographical errors, inaccuracies, or omissions thatmay relate to pricing, product descriptions, promotions offers, andavailability. Go4me reserves the right to correct any errors, inaccuracies oromissions and to change or update information or refuse or cancel orders if anyinformation on the Services is inaccurate at any time without prior notice(including after you have submitted your order and/or your credit card has beencharged). Please note that prices of products on the Services may be differentthan prices offered for the same products in-store by the same retailer.

  1. Your Use of the Services

Go4me grants you a limited, non-exclusive,non-transferable, and revocable license to use the Services for their intendedpurposes subject to your compliance with these Terms and Go4me’s policies. Youmay not copy, modify, distribute, sell, or lease any part of the Services.Unless such restriction is prohibited by law or you have Go4me’s writtenpermission, you may not reverse engineer or attempt to extract the source codeof the Services. You may only access the Services through the interfaces thatGo4me provides for that purpose (for example, you may not “scrape” the Servicesthrough automated means or “frame” any part of the Services), and you may notinterfere or attempt to disrupt the Services.

Some parts of the Services may allow you to uploador submit content (such as text, images, video, recipes, lists, links, andother materials). You retain all rights in any content that you upload orsubmit, and are solely responsible for that content. You grant Go4me anon-exclusive, royalty-free, worldwide, transferable, sub-licenseable licenseto use, store, publicly display, publicly perform, reproduce, modify, createderivative works from, and distribute any such content for the purposes ofoperating, providing, and improving the Services. Go4me may, in its solediscretion, remove or take down any content that you upload or submit to theServices for any reason, including violation of these Terms or any otherpolicies.

You may have the option of accessing the Servicesthrough downloadable software and this software may update itself automaticallyon your device. Some software, or portions of software, in the Services may begoverned by open source licenses. In that case, Go4me will make such licensesavailable to you and, in the case of conflict between such a license and theseTerms, the open source license will control but only with respect to thesoftware, or portion of the software, to which it applies.

If you are using Go4me on behalf of a business orother entity, you represent and warrant that you have the necessary authorityto bind that business or entity to these Terms and that you are agreeing tothese Terms on behalf of that business or entity.

In order to use the Services, you may need tocreate a user account. You agree that you are responsible for all conduct andtransactions that take place on or using your account and that you will takeprecautions to keep your password and other account information secure. Youalso agree that you will comply with all applicable laws when accessing orusing the Services and you will respect those who you encounter in your use ofthe Services, including Personal Shoppers and individuals who support Go4me’sHelp Center. Go4me reserves the right to decline orders, refuse partial or fulldelivery, terminate accounts, and/or cancel orders at any time in its solediscretion.

We’re constantly modifying and improving theServices. Go4me may introduce new features, change existing features, or removefeatures from the Services at any time and without notice. If you provide Go4mewith any feedback on or comments regarding the Services, you grant Go4me theright to use such feedback or comments for any purpose without restriction orpayment to you.

If you have any requests for order cancellations,refunds, or returns, please visit your account to initiate such requests orreview our Help Center articles for our policies regarding the same.

  1. Go4me Communications

By creating an Go4me user account, you agree toaccept and receive communications from Go4me or Personal Shoppers, includingvia e-mail, text message, calls, and push notifications to the cellulartelephone number you provided to Go4me. You understand and agree that you mayreceive communications generated by automatic telephone dialing systems and/orwhich will deliver prerecorded messages sent by or on behalf of Go4me, itsaffiliated companies and/or Personal Shoppers, including but not limited tocommunications concerning orders placed through your account on the Services.Message and data rates may apply. If you do not wish to receive promotionalemails, text messages, or other communications, you may opt out of suchcommunications at any time in Your Account Settings. You may also opt-out ofreceiving text messages from Go4me by replying “STOP” from the mobile devicereceiving the messages.

  1. Go4me Coupons

Go4me Coupons are manufacturer’s coupons that areautomatically applied to qualifying products upon purchase to help users savemoney on the products they love. Coupons are available for a limited time onlyand may be subject to certain restrictions. Coupons are subject to change,cancellation, or expiration at any time. If you do not purchase the qualifyingitems added to your cart while the Coupon is still in effect, the Coupon’soffer will not apply. Coupons apply only to qualifying items displaying the offerand may not be combined with other promotional offers or mail-in rebates Theuser is required to pay any applicable sales tax related to use of the Coupon;you acknowledge that Go4me has no obligation for payment of any tax inconjunction with the distribution or use of such Coupons. When Coupons areredeemed, sales tax may be charged on the undiscounted original price of theproduct(s). Coupons may not be sold, copied, modified, or transferred. A Couponhas no cash value. Coupons good while supplies last. Void where restricted orprohibited by law.

  1. Transactions involving Alcohol

You may have the option to order delivery ofalcohol products in some locations and from certain retailers. You agree thatyou will comply with all applicable laws and not cause Go4me, your PersonalShopper, or any retailer to contravene any applicable laws. You agree that youare of legal drinking age for purchasing, possessing, and consuming alcohol. Ifyou order alcohol products, you agree that, upon delivery of alcohol products,the recipient will provide valid government-issued identification proving theirage to the Personal Shopper delivering the alcohol products and that therecipient will not be intoxicated when receiving delivery of such products. Youagree that if any applicable legal requirements for the delivery of alcohol arenot met, Go4me reserves the right to cancel the alcohol-related portion of yourorder.

  1. Third-party Products and Content

You agree that Go4me does not assume responsibilityfor any products, content, services, websites, advertisements, offers, orinformation that is provided by third parties and made available through theServices. If you purchase, use, or access any such products, content, services,advertisements, offers, or information through the Services, you agree that youdo so at your own risk and that Go4me will have no liability based on suchpurchase, use, or access.

  1. SERVICE PROVIDED AS-IS AND RELEASE OF CLAIMS

THE SERVICES ARE PROVIDED “AS IS” AND “ASAVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GO4ME DISCLAIMSALL REPRESENTATIONS, CONDITIONS, AND WARRANTIES, EXPRESS, LEGAL, IMPLIED, ORSTATUTORY, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, ANDNON-INFRINGEMENT. IN ADDITION, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLELAW, GO4ME MAKES NO REPRESENTATION, WARRANTY, CONDITIONS, OR GUARANTEEREGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OFTHE SERVICES, ANY SERVICES PROVIDED BY PERSONAL SHOPPERS OR THIRD PARTYPROVIDERS, OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES FROM RETAILERS,OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. GO4ME DOES NOTGUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF PERSONAL SHOPPERS,THIRD PARTY PROVIDERS, OR RETAILERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUTOF YOUR USE OF THE SERVICES, ANY SERVICES PROVIDED BY PERSONAL SHOPPERS ORTHIRD PARTY PROVIDERS, OR ANY PRODUCTS REQUESTED BY YOU OR DELIVERED TO YOU,REMAINS SOLELY WITH YOU.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,YOU AGREE THAT NEITHER GO4ME NOR ITS AFFILIATES, RETAIL PARTNERS, LICENSORS, ORSUPPLIERS IS RESPONSIBLE FOR THE FITNESS OR CONDUCT OF ANY PERSONAL SHOPPER ORTHIRD PARTY PROVIDER OR FOR ANY SERVICES PROVIDED BY ANY PERSONAL SHOPPER ORTHIRD PARTY PROVIDER. NEITHER GO4ME NOR ITS AFFILIATES, RETAIL PARTNERS,LICENSORS, OR SUPPLIERS WILL BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISINGIN CONNECTION WITH THE ACTS OR OMISSIONS OF ANY PERSONAL SHOPPER OR THIRD PARTYPROVIDER.

If you have a dispute with one or more PersonalShoppers or Third Party Providers, you agree to release Go4me (includingGo4me’s affiliates, and each of their respective officers, directors,employees, agents, shareholders, retail partners, licensors, and suppliers)from any claims, demands and damages of every kind and nature, known andunknown, suspected and unsuspected, disclosed and undisclosed, arising out ofor in any way connected to such disputes.

  1. LIMITATION OF LIABILITY

THIS PROVISION APPLIES TO THE MAXIMUM EXTENTPERMITTED BY APPLICABLE LAW.

IN NO EVENT SHALL GO4ME (INCLUDING ITS AFFILIATES,AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS,SHAREHOLDERS, RETAIL PARTNERS, LICENSORS, AND SUPPLIERS) BE LIABLE TO YOU FORANY INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR INDIRECT DAMAGES(INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR DELETION, CORRUPTION, LOSS OF DATA,LOSS OF PROGRAMS, FAILURE TO STORE ANY INFORMATION OR OTHER CONTENT MAINTAINEDOR TRANSMITTED BY THE SERVICES, SERVICE INTERRUPTIONS, OR FOR THE COST OFPROCUREMENT OF SUBSTITUTE SERVICES) ARISING OUT OF OR IN CONNECTION WITH THESERVICES, OR THESE TERMS, HOWEVER ARISING INCLUDING NEGLIGENCE, EVEN IF GO4MEOR GO4ME’S AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THEPOSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL GO4ME (INCLUDING ITS AFFILIATES,AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS,SHAREHOLDERS, RETAIL PARTNERS, LICENSORS, AND SUPPLIERS) BE LIABLE FOR ANYINDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY AND/OR CONSEQUENTIAL DAMAGES(INCLUDING, BUT NOT LIMITED TO PHYSICAL DAMAGES, BODILY INJURY, DEATH AND/OREMOTIONAL DISTRESS AND DISCOMFORT) ARISING OUT OF YOUR USE OF THE SERVICES, ANYSERVICES PROVIDED BY PERSONAL SHOPPERS OR THIRD PARTY PROVIDERS, OR ANYPRODUCTS REQUESTED BY YOU OR DELIVERED TO YOU, EVEN IF GO4ME OR GO4ME’S AGENTSOR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCHDAMAGES.

GO4ME, ITS AFFILIATES, RETAIL PARTNERS, LICENSORS,SUPPLIERS AND DISTRIBUTORS WILL NOT BE LIABLE FOR AGGREGATE LIABILITY FOR ALLCLAIMS RELATING TO THE SERVICES, ANY SERVICES PROVIDED BY PERSONAL SHOPPERS ORTHIRD PARTY PROVIDERS, OR ANY PRODUCTS REQUESTED BY YOU OR DELIVERED TO YOU FORMORE THAN THE GREATER OF £100 OR THE AMOUNTS PAID BY YOU TO GO4ME FOR THE PAST12 MONTHS OF THE SERVICES.

  1. Indemnification

You agree to defend, indemnify and hold harmlessGo4me and its officers, directors, employees, agents, shareholders, affiliates,and retail partners (each, an “Indemnified Party”) from and against any losses,claims, actions, costs, damages, penalties, fines and expenses, includingwithout limitation attorneys’ and experts’ fees and expenses, that may beincurred by an Indemnified Party arising out of, relating to or resulting fromyour unauthorized use of the Services or from any breach by you of these Terms,including without limitation any actual or alleged violation of any law, ruleor regulation.

  1. Termination

You can stop using the Services at any time andwithout notice to us. Similarly, Go4me may terminate access to the Services toyou or any other users or stop offering the all or part of the Services at anytime without notice. In the event of Termination, Section 1 and Sections 4-15survive and continue to apply to you.

  1. Entire Agreement & Severability

These Terms, subject to any amendments,modifications, or additional agreements you enter into with Go4me, shallconstitute the entire agreement between you and Go4me with respect to theServices and any use of the Services. If any provision of these Terms is foundto be invalid by a court competent jurisdiction, that provision only will belimited to the minimum extent necessary and the remaining provisions willremain in full force and effect.

  1. No Waiver

Go4me’s failure to monitor or enforce a provisionof these Terms does not constitute a waiver of its right to do so in the futurewith respect to that provision, any other provision, or these Terms as a whole.

  1. Assignment

You may not assign any of your rights, licenses, orobligations under these Terms. Any such attempt at assignment by you shall bevoid. Go4me may assign its rights, licenses, and obligations under these Termswithout limitation.

  1. Changes to the Terms

We may make changes to these Terms from time totime. When Go4me does so, Go4me will post the most current version of the Termson Go4me’s website and, if a revision to the Terms is material, Go4me willnotify you of the new Terms (for example, by email or a notification on theServices). Changes to these terms will not apply retroactively. If you do notagree to the modified terms, you should discontinue your use of the Services.

  1. Copyright Policy

Go4me respects the intellectual property rights ofothers and has implemented a copyright policy in accordance with the DigitalMillennium Copyright Act and other relevant laws. Go4me will respond to validnotices of copyright infringement and reserves the right to terminate anyusers, at Go4me’s sole discretion and without notice, who repeatedly infringecopyrights or other intellectual property rights.

If you believe any content posted or made availableon the Services constitutes infringement of your copyright rights, you may senda written notice of infringement to Go4me’s designated Copyright Agent usingthe contact information listed below. In your notice, please specify the natureof the copyright infringement and include the following information: (a) anelectronic or physical signature of the owner of the copyright in question or aperson authorized to act on behalf of the owner of the copyright; (b) adescription of the claimed infringing material as well as identification of theclaimed infringing material, including the location of such material on theServices (e.g., the URL of the claimed infringing material if applicable orother means by which Go4me may locate the material); (c) complete contactinformation, including the name of the owner of the copyright and your name,title, address, telephone number, and email address; (d) a statement that youhave a good faith belief that the disputed use is not authorized by thecopyright owner, its agent, or the law; and (e) a statement, made under penaltyof perjury, that the information provided in your notice is accurate and thatyou are the copyright owner or authorized to act on behalf of the owner.

  1. Contact Information

If you have any questions, complaints or commentsabout the Services contact Go4me at:

Go4me@go4me.co.uk

Or use the contact form on our “Contact Us” page


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